When everything else fails, call headquarters
How many times have you booked a flight, rented a car or hotel room only to discover out later on that what you were promised is not what you got? Perhaps they are trying to charge you more, or give you different hotel room or deny that free car upgrade you got online. If you call the customer service department of any of those online reservation sites most likely you would get nowhere. Most front line customer care staffs have very little authority to issue a refund, or get your problem solved. So what is the alternative? Contact the company corporate office if everything else fails.
Big companies hate bad publicity, and they know that it only takes a dissatisfied customer to post something negative on a blog or a forum to create an avalanche or negative press.
But the problem with contacting any corporate office is that it is hard to find their phone number. Many times their own front line staff doesn’t know it or are not allowed to give it to customers. Your other alternative is search it online, or discovered it buried in some obscure web page in the company’s website.
I have compiled a list of the 4 most popular online travel sites (Expedia, Travelocity, Price Line and Orbitz) corporate contact information (actually the number is even higher considering that Expedia owns Hotel.com, Trip Advisor, and Hotwire) When possible I provide the top executive phone numbers or email address.
If you are looking for specific travel related company, such as hotel chain, or car rental, I recommend you look for the corporate contact information on Consumer Action Website where they have a very comprehensive list of corporate contact information arranged alphabetically. You can also search for hard to find 800 numbers, many of them from corporate
If every thing fails, The Consumerist web site, has very good suggestion on how to launch an executive email carpet bomb that had provided very successful for those who had tried it. They even show you how to find executives’ phone numbers and email addresses.
Expedia:
Owns: Expedia.com, Hotels.com, Hotwire, Egencia, TripAdvisor and Classic Vacations
Headquarter Phone Number: 425-679-7200
Customer Service 1-800-EXPEDIA
Price Line
Head Quarters:
800 Connecticut Avenue, Norwalk, Connecticut 06854.
Phone: (203) 299-8000
Fax: (203) 595-0160
Senior Management
Jeffery H. Boyd
President and Chief Executive Officer
(203) 299-8000, 1, 269353#
jeff.boyd@priceline.com
Christopher L. Soder
President, North American Travel
Lisa Gillingham
Senior Vice President, Customer Service and Operations
lisag@priceline.com
(203) 299-8000, 1, 4455464426#
Other Corportate Contacts
Jeffery H. Boyd President and Chief Operating Officer
(203) 299-8000, 1, 269353#
Robert Mylod Chief Financial Officer
(203) 299-8000, 1, 69563#
Brett Keller Chief Marketing Officer
(203) 299-8000, 1, 535537#
Ronald V. Rose Chief Information Officer
(203) 299-8000, 1, 7673766#
Trey Urbahn President, Airlines
(203) 299-8000, 1, 872246#
Christopher L. Soder President, Hotels
(203) 299-8000, 1, 76337#
Jeanne D. Wisniewski Executive Vice President, Human Resources
(203) 299-8000, 1, 9476439#
Lisa Gillingham Senior Vice President, Customer Service and Operations
(203) 299-8000, 1, 4455464426#
Mitch Truwit Executive Vice President, Operations and Product Development
(203) 299-8000, 1, 8789488#
Travelocity
Customer Care: 888.872.8356
Michelle Peluso
President & Chief Executive Officer, Travelocity Global
Executive Vice President, Sabre Holdings
Headquarter Contact:
3150 Sabre Drive
Southlake, TX 76092
Tel: 1 682 605 1000
Orbitz
Corporate Headquarters:
Orbitz Worldwide, Inc.
500 W. Madison
Chicago, Illinois 60661
U.S.A.
Customer Service:
1-888-656-4546, or 001-312-416-0018 (outside USA)
Corporate Office:
(312) 894-5000
Board of Directors
Jeff Clarke
Chairman
William C. Cobb
Director
Richard P. Fox
Director
Jill A. Greenthal
Director
William J.G. Griffith, IV
Director
Paul C. “Chip” Schorr, IV
Director
Jaynie Miller Studenmund
Director
Steve Barnhart
President and Chief Executive Officer
Corporate Emails:
Brian Hoyt
Vice President, Corporate Communications
Orbitz Worldwide, Inc.
Jeanenne Diefendorf
Director, Consumer PR
jdiefendorf@orbitz.com
Hotel Supplier Services
Peggy Bianco
hotelhelpdesk@orbitz.com
