Would you spend an entire month flying to over 40 cities? Brendan Ross would. As a matter of fact that is exactly what he plans to do in the next 30 days.
Brendan is taking advantage of the Jet Blue unlimited pass, a promotion the airline company did a couple of weeks ago, where you could purchase a month worth of unlimited flying for a flat rate.
Brendan has plugged all his flights on an Excel spread sheet to make sure he can cover as many cities as he can possible visit on the month. Wired.com purchased the ticket for Brendan with two conditions: he must not leave the airport at any time during the following month (unless he is in the air flying) and he will blog the entire experience on Autopia, a Wired magazine blog.
I am looking forward reading Brendan’s experience with the long lines, flight delays and all the other nightmares associated with flying.
This is to illustrate the importance of customer service.
I will reproduce the entire post here. You can read the original at Andy Azula site
I am a frequent-flyer with Platinum status on Delta. And one of your biggest fans.
I’m also the guy in those UPS Whiteboard commercials on TV. And I’m not just the actor. I’m also am the creative director at the ad agency who creates the advertising for UPS.
On June 18th I flew Delta for the last time. As of now, I cannot imagine ever stepping foot on another Delta airplane.
Because on June 18th, things went wrong. Very, very wrong.
On that morning, my wife and two children (7 year old twins), got up at 4 am in order to catch the first flight from our home in Richmond, VA to Atlanta. It was a business trip mixed in with a family vacation. You see, my parents live in Atlanta and my children hadn’t seen their grandparents for quite some time. As you can imagine, we were all very excited.
Since most airlines began charging passenger for their luggage, many of us have become experts in packing every thing we need in our carry-on bags.
I’ve seen people with obviously over-packed carry on luggage trying to push them in to the overhead compartments, only to discover that no matter how hard they push, the bag won’t fit in it.
Perhaps this last resource to avoid paying for the luggage fees will soon come to an end.
There is a bill in congress that will put limitation on the type and size of carry on luggage. It is called the ‘Securing Cabin Baggage Act’ (H.R 2870) and it was introduced early this year by Rep. Daniel Lipinski (D) of Illinois
Among other things, this bill stipulates that ” each passenger may bring only one carry-on bag and one personal item.
The dimensions of each, when loaded, shall not exceed 56 centimeters in length by 45 centimeters in height by 25 centimeters in width (rounded to 22 inches by 18 inches (17.75) by 10 inches (9.85)).
The only exception to the rule will be a child safety seat for a child passenger; assistive devices for disabled passengers, including wheelchairs, canes, and crutches; and musical instruments.
As you can imagine, the airlines are very happy with this bill. If it passes, the bill will give them the tool to prohibit passenger from carrying any luggage that doesn’t fall within the size or shape permitted, thus forcing them to check them in and paying the fee.
I would like to ask Rep. Lipnski how this bill will improve our security. Perhaps I will send him an email and ask him this question. You should too, and you can contact him here
When Dave Carroll saw United Airlines ground crew tossing his guitar into the luggage compartment of the airplane, he knew his $3,5000 custom-made guitar would be damaged for ever. And he was right.
Carrol tried to get UA to pay for his guitar, but got nowhere with customer service, so he did the only thing any creative artist would do: he wrote a song about his experience and uploaded it to Youtube. The song has become an instant hit, with more than 1/2 million views and several thousands comments.
Finally Carroll and his band Sons of Maxwell got UA attention. A spoke person of the airline, said that “the song has struck a chord with them, and they were planning to talk to him directly”
So next time something happens to your luggage on one of UA flights, you know what to do.
We are suppose to pay attention to the safety instruction video or demonstration every time we board an airplane, yet most likely you will see the majority of passengers reading or chatting while the video is playing or the flight attendant is showing us how to put the life jacket on.
Air New Zealand just came out with a very clever idea that will make all its passengers watch the safety instruction video without even blinking once. The video shows the crew going over the safety demonstration, wearing nothing but body paint. The video itself is not explicit and no nudity is shown, however the camera angle is positioned in such a way that keeps you guessing what is behind all that body paint.
Leave it to Spirit Air to find a creative way to pull more money out of your wallet whenever you fly with them.
They were the one who initiated the trend where passengers must pay up to $12 if they want to secure a seat next to a friend or family member. They also invented a “natural occurrence interruption fee”, a $2.50 fee to help recover the costs involved with storms and other weather related incidents (by the way they were fined $40,000 by the DOT for this illegal fee)
But now Spirit has topped the charts by asking the DOT to allow them to charge passengers for the right to purchase a ticket. We are not talking about a booking fee that third parties charge to serve as intermediaries between the traveler and the service provider. We are talking about a fee that you would have to pay directly to Spirit if you book a flight with them.
Since Spirit Air has kept the talks with the DOT behind the scenes, it is rumored that the fee will be between $5.00 and $10.00 per person.
I have two major problems with this fee.
First of all, Spirit might be forced to disclosed this fee at the time of purchase, but third parties would not, so the fee will be hidden until the very last moment when it will be buried under a bunch of other fees travel agents already chrge.
Second of all, it will create a bad precedent and soon other carriers will follow Spirit Air. I am talking all type of carriers, from airlines to busses, to trains. Once it is approved, nothing will stop any transportation company that sells individual tickets from doing the same.
I already contact the DOT and the FAA to let them know I am opposing to this fee and I encourage you to do the same.
I usually do my homework whenever I’m looking for a good deal on airfare. I compare prices on sites like Kayak, and others. But even if you do your homework, there is not guarantee that a couple of days later the same airline you booked your flight with, will post a new lower fare on their website and then you are stuck with the price you paid.
So is there any way to protect your purchase against lower fares after you make your reservation?
I emailed several airline companies and asked them that question. Here is what each one had to say regarding their lower price guarantee policy.