Spirit Airlines seems to forget that they exist thanks to their customer, and they have also forgotten the most basic strategy for the survival of any company not matter who big or small: good customer service. But then again when not even its CEO cares about the customer, what can you expect from the rest of the employees.

Yesterday one of my cousins came over my house to help him find a good deal on airline tickets from South Florida to Las Vegas. Since I got a good deal before on  Spirit, I went to their site and got them a decent price on a round trip Fort Lauderdale – Las Vegas.

During the booking I entered his information, along with his wife and son. Spirit Air gave me the quote and I proceeded to the check out. Immediately after the payment was completed, I noticed that they had charged him for only two passengers instead of three. I soon realized that because my cousin’s name and his son’s name are the same, Spirit booking system rejected the third passenger thinking that I had entered the same person twice (even thought I had put his son’s middle name to distinguish it from his)

I quickly called Spirit Air to clarify the error and include the third passenger in the reservation. To my surprise, Spirit Air wanted to charge an extra $10.00 fee to change the reservation! No matter how much I argued with the customer service person and even her supervisor, they wouldn’t budge. My cousin was left with only two options: either pay the $10.00 fee or pay a $90.00 per person and cancel the reservation and re do it again. Just when I was about to scale my complain to the next person in command, my cousin gave up and agreed to pay the $10.00.

Obviously this is not about the $10.00. This is about a company who wouldn’t even acknowledge their own mistake and do something to remedy the situation. I have heard plenty of complains about absurd fees and bad customer services that plagues the travel industry, but I think this one tops the charts.

As far as I am concern, if you find a competitive rate, fly with a company that really cares about its customer.

Bald Head ad

Bald people now have a reason to celebrate their lack of cranial hair. New Zealand’s national airline is looking for 50 bald people to use them as walking billboards by temporarily tattooing an ad on their head advertising a new speedy check in service the airline will begin offering.

For allowing the airline to use their bald head, each person will receive $666.00 (any resemblance to the “mark of the beast” is just pure coincidence as this is the equivalence of $1,000 NA dollars each person will receive)

The idea is that people standing in line at the check in line can learn about the service by reading the ad on the head of the person in front of them.

Would you shave your head and temporarily tattoo it for $666.00? With the economy the way it is, I would at least consider it!