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Posts Tagged ‘airlines’

14
Jul

Say good-bye to oversized carry-on bags

Posted in Airline Industry  by Traveler on July 14th, 2009

 

Since most airlines began charging passenger for their luggage, many of us have become experts in packing every thing we need in our carry-on bags.

I’ve seen people with obviously over-packed carry on luggage trying to push them in to the overhead compartments, only to discover that no matter how hard they push, the bag won’t fit in it.

 Perhaps this last resource to avoid paying for the luggage fees will soon come to an end.

 There is a bill in congress that will put limitation on the type and size of carry on luggage. It is called the ‘Securing Cabin Baggage Act’ (H.R 2870) and it was introduced early this year by Rep. Daniel Lipinski (D) of Illinois

Among other things, this bill stipulates that ” each passenger may bring only one carry-on bag and one personal item.

The dimensions of each, when loaded, shall not exceed 56 centimeters in length by 45 centimeters in height by 25 centimeters in width (rounded to 22 inches by 18 inches (17.75) by 10 inches (9.85)).

The only exception to the rule will be a child safety seat for a child passenger; assistive devices for disabled passengers, including wheelchairs, canes, and crutches; and musical instruments.

As you can imagine, the airlines are very happy with this bill. If it passes, the bill will give them the tool to prohibit passenger from carrying any luggage that doesn’t fall within the size or shape permitted, thus forcing them to check them in and paying the fee.

I would like to ask Rep. Lipnski how this bill will improve our security. Perhaps I will send him an email and ask him this question. You should too, and you can contact him here

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9
Jul

United breaks guitars

Posted in Airline Industry  by Traveler on July 9th, 2009

When Dave Carroll saw United Airlines ground crew tossing his guitar into the luggage compartment of the airplane, he knew his $3,5000 custom-made guitar would be damaged for ever. And he was right.
Carrol tried to get UA to pay for his guitar, but got nowhere with customer service, so he did the only thing any creative artist would do: he wrote a song about his experience and uploaded it to Youtube. The song has become an instant hit, with more than 1/2 million views and several thousands comments.
Finally Carroll and his band Sons of Maxwell got UA attention. A spoke person of the airline, said that “the song has struck a chord with them, and they were planning to talk to him directly”
So next time something happens to your luggage on one of UA flights, you know what to do.

Here is the song for you.

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29
Apr

In-Flight Wi-Fi

Posted in Airline Industry  by Traveler on April 29th, 2009

Little by little the number of airline companies offering high speed internet access on their flight has been increasing.

PC Magazine, has posted a very detailed report on which companies are offering Wi-Fi services, as well as the prices and the services that will be provided.

For traveling businessmen this is very good news, as most of the Wi-Fi services will include VPN tunneling, which will allow full access to their office computer during the duration of the flight.

The prices will range between $8.00 and $13.00 for unlimited access depending on the duration of the flight and the type of internet access (either by computer or by smart phone)

For a list of airlines that are already offering or will begin offering Wi-Fi access on their airplanes, you can read the PC Maganize article here.

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11
Feb

Lower Fare Guarantee Policy

Posted in Airline Industry, Money Saving Tips  by Traveler on February 11th, 2009

I usually do my homework whenever I’m looking for a good deal on airfare. I compare prices on sites like Kayak, and others. But even if you do your homework, there is not guarantee that a couple of days later the same airline you booked your flight with, will post a new lower fare on their website and then you are stuck with the price you paid.

So is there any way to protect your purchase against lower fares after you make your reservation?

I emailed several airline companies and asked them that question. Here is what each one had to say regarding their lower price guarantee policy.

Read the rest of this entry »

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12
Oct

Spirit Air - The worse customer service ever

Posted in Airline Industry  by Traveler on October 12th, 2008

Spirit Airlines seems to forget that they exist thanks to their customer, and they have also forgotten the most basic strategy for the survival of any company not matter who big or small: good customer service. But then again when not even its CEO cares about the customer, what can you expect from the rest of the employees.

Yesterday one of my cousins came over my house to help him find a good deal on airline tickets from South Florida to Las Vegas. Since I got a good deal before on  Spirit, I went to their site and got them a decent price on a round trip Fort Lauderdale – Las Vegas.

During the booking I entered his information, along with his wife and son. Spirit Air gave me the quote and I proceeded to the check out. Immediately after the payment was completed, I noticed that they had charged him for only two passengers instead of three. I soon realized that because my cousin’s name and his son’s name are the same, Spirit booking system rejected the third passenger thinking that I had entered the same person twice (even thought I had put his son’s middle name to distinguish it from his)

I quickly called Spirit Air to clarify the error and include the third passenger in the reservation. To my surprise, Spirit Air wanted to charge an extra $10.00 fee to change the reservation! No matter how much I argued with the customer service person and even her supervisor, they wouldn’t budge. My cousin was left with only two options: either pay the $10.00 fee or pay a $90.00 per person and cancel the reservation and re do it again. Just when I was about to scale my complain to the next person in command, my cousin gave up and agreed to pay the $10.00.

Obviously this is not about the $10.00. This is about a company who wouldn’t even acknowledge their own mistake and do something to remedy the situation. I have heard plenty of complains about absurd fees and bad customer services that plagues the travel industry, but I think this one tops the charts.

As far as I am concern, if you find a competitive rate, fly with a company that really cares about its customer.

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10
Sep

Bald-headed? Make some money!

Posted in Airline Industry, Money Saving Tips  by Traveler on September 10th, 2008

Bald Head ad

Bald Head ad

Bald people now have a reason to celebrate their lack of cranial hair. New Zealand’s national airline is looking for 50 bald people to use them as walking billboards by temporarily tattooing an ad on their head advertising a new speedy check in service the airline will begin offering.

For allowing the airline to use their bald head, each person will receive $666.00 (any resemblance to the “mark of the beast” is just pure coincidence as this is the equivalence of $1,000 NA dollars each person will receive)

The idea is that people standing in line at the check in line can learn about the service by reading the ad on the head of the person in front of them.

Would you shave your head and temporarily tattoo it for $666.00? With the economy the way it is, I would at least consider it!

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