When Dave Carroll saw United Airlines ground crew tossing his guitar into the luggage compartment of the airplane, he knew his $3,5000 custom-made guitar would be damaged for ever. And he was right.
Carrol tried to get UA to pay for his guitar, but got nowhere with customer service, so he did the only thing any creative artist would do: he wrote a song about his experience and uploaded it to Youtube. The song has become an instant hit, with more than 1/2 million views and several thousands comments.
Finally Carroll and his band Sons of Maxwell got UA attention. A spoke person of the airline, said that “the song has struck a chord with them, and they were planning to talk to him directly”
So next time something happens to your luggage on one of UA flights, you know what to do.
Here is the song for you.